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Information & Services for StateFleet Clients
On Road
Maintenance and Repairs
Service Schedule
Most vehicles purchased on NSW Government Contract are listed on the Service Schedule PDF (click to download.)
Please be aware that vehicle manufacturers may vary service intervals from time to time and it is recommended that you check the vehicle's maintenance handbook to ensure the servicing is performed at the correct intervals.
Failure to properly service the vehicle may void the new vehicle warranty.
Generally the first service is free of charge.
Roadside Assistance
Many motor vehicle manufacturers include complimentary 24-hour emergency roadside assistance programs with the purchase of their new vehicles. The assistance provided under these programs may include breakdown assistance, vehicle towing, changing a flat tyre or retrieving locked-in keys. The various programs provided are listed below.
| Provider | Number | Vehicle Models |
| Ford Roadside Assistance | 1800 133 673 | Falcon passenger and utility, Territory, Fairmont Ghia, Explorer, Fairlane |
| Ford Vancare Roadside Assistance | 1800 069 494 | Transit, Econovan |
| Holden Roadside Assistance | 1800 817 100 | All vehicles |
| Mercedes-Benz Van Road Care | 1800 807 700 | Vito, Sprinter – may exclude some modified vehicles |
| Mitsubishi Diamond Roadside Assist | 1800 645 672 | 380, Pajero Exceed, Outlander VRX |
| Nissan Roadside Assistance | 1800 035 035 | All vehicles |
| Isuzu Truck Assist | 1800 247 898 | 'N' Series |
| Land Rover Roadside Assistance | 1800 819 181 | All vehicles |
| Toyota Prius Roadside Assistance | 1800 176 837 | Prius |
| Volkswagen Roadside Assistance | 1800 637 181 | All vehicle |
Changes to Ford Roadside Assistance
Ford has advised that from 1st June 2007, the effective period of their complimentary Ford Roadside Assistance Plans has changed.
Ford has reduced the service period from three (3) years to one (1) year for eligible vehicles (with the exception of Ford Performance Vehicle products).
These changes apply to StateFleet vehicles ordered from 1st June 2007 including:
- Falcon (passenger and commercial)
- Ford Territory
- Ford Transit Van
Changes to Fairlane and LTD take effect on 1st August 2007.
Existing vehicles (and vehicles ordered prior to 1/6/07) will continue to receive Ford Roadside Assistance for three (3) years.
For further information contact Graham Moore, On Road Support and Maintenance Manager, on 9372 7729.
StateFleet NRMA Roadside Assistance
StateFleet has successfully negotiated and obtained one BusinessWise Membership (fee for service) for all NSW Government agencies managed by StateFleet, saving each agency on their annual membership fee. Each agency still retains all the benefits of membership including:
- direct access to NRMA Motoring & Services dedicated business website, providing motoring cost calculators, road test reports and technical information,
- discounts on consumables including batteries and vehicle inspections, and
- direct receipt of the NRMA Motoring & Services magazine Business Vehicle Management.
The StateFleet NRMA Membership includes the following services:
Passenger Vehicles ( 0 - 2.5 tonne)
- lock out assistance
- battery
- tyre change
- engine breakdown
- 20km free tow (metropolitan)
- 100km free tow (regional)
Vehicles ( > 2.5 - 12 tonne)
- lock out assistance
- battery
- tow at cost
Drivers requiring NRMA roadside assistance now have direct access to StateFleet NRMA on 1300 762 076. The membership number (located in the vehicle's driver handbook or on the key tag) and the vehicle registration number should be quoted to the operator when seeking assistance.
For further information please contact Graham Moore, On Road Support and Maintenance Manager on 9372 7729.
Maintenance
Regular maintenance will contribute to the reliable and economical use of your motor vehicles and could contribute to driver safety.
The Service Schedule
Manufacturers are now recommending greater service intervals than before, so it is important to ensure that servicing occurs at the right time.
Most vehicles purchased on contract are listed in the Service Schedule in the Quick Links box above.
The schedule lists servicing periods recommended by the vehicle manufacturers based on the vehicles' design and performance. Servicing vehicles as recommended ensures the warranty remains valid. Warranty has been declined in cases where vehicles have not received the recommended servicing.
It is also a requirement of the Government's Motor Vehicle Lease Arrangements that vehicles are maintained according to manufacturers' recommendations.
Maintenance Tips
Checks performed between scheduled services reduce the chances of your vehicle breaking down. Try to establish a regular checking procedure, it need not be long and time consuming, just a few minutes each week if your vehicle is being driven under normal conditions.
- Radiator: When the radiator is cold, check that the coolant level is within the range indicated on the overflow reservoir.
- Engine Oil: The oil level should preferably be checked when the engine is cold and not running and the vehicle is standing on a level surface. Wipe the dipstick and re-insert fully before checking.
- Tyres: Ensure tyres are inflated according to manufacturer's recommendations. Check for wear and irregularities. (See the article 'Maintaining Your Tyres' in issue 22 of Client Connections)
- Lights: Check the operation of all lights, indicators and instruments. If a trailer is used remember to check its brake lights and indicators are operating.
- Windscreen Washer Fluid: Top up the reservoir with clean water.
- Battery: If your battery is of the serviceable type ensure fluids are topped up to recommended levels. Refer to the owner's manual for the correct procedure.
- Leaks: Observe the area where your vehicle has been parked to check for oil or other leaks. If you find any leaks, the vehicle should be returned to a servicing agent for inspection.
Familiarise yourself with the general maintenance tips in the owner manual. Report any abnormalities in your vehicle's performance to a servicing agent.
Maintenance of your vehicle also includes keeping it clean and the bodywork in good condition. By keeping the interior clean the vehicle will look much better for resale. Use floor mats to keep the carpet clean. Have bodywork repaired as soon as possible to prevent the onset of rust.
Regular servicing as recommended by manufacturers as well as checks by the driver or nominated fleet person should ensure your vehicle is safe to drive, is running at its most economical and will be in good condition for resale.
If you have any queries regarding the servicing and maintenance of your vehicle, contact our Fleet Maintenance Manager, Rob Dowdall on rob.dowdall@services.nsw.gov.au or 9372 7713.
StateFleet Driver Handbook Sticker (Managed Clients Only)
A sticker is sent out with the StateFleet Driver Handbook to attach to the cover of the service/warranty booklet once the new vehicle is delivered. Remember to attach this sticker to the cover of the service booklet. It notifies the servicing agent that the vehicle is managed by StateFleet.
Service booklets should remain in your vehicle at all times. When a service is performed please ensure that the servicing agent endorses the relevant voucher on the booklet. Not only can this significantly affect the sale price of the vehicle, it helps the servicing agent to know which service is due on the vehicle.
Servicing Hybrid Vehicles
Toyota provides a training program to authorise technicians, service advisors and salespeople at dealerships to sell and service the Toyota Prius. These authorised dealers have the necessary protective equipment to carry out repairs to the Prius' engine electrical system.
Other dealers and independent repairers are able to service and repair the Prius, provided they do not have to come into contact with the engine's electrical system. Should you take your vehicle to a non authorised dealer or repairer, they should contact the Toyota Dealer Technical Helpdesk on 1800 802 726 for advice and assistance.
Warranty repairs and safety related recall repairs must also only be performed by an authorised Prius dealer.
A list of NSW and ACT dealers that are authorised to carry out all servicing and repairs to Toyota Prius is avaliable in the Quicklinks box. Toyota is working to expand their network of trained dealers throughout the state.